Support

Community Support Site

The support site for Smart Shooter is a place to ask general and technical questions, report bugs, and request new features. They are monitored by the team and so any open questions will receive a response.

Email

Our email address is support@hartcw.com.

You can use this for all inquiries, sales, and support issues.

Newsletter

You can subscribe to our newsletter to receive emails about Smart Shooter news and updates.

Reporting Issues

When Smart Shooter encounters a problem, it will write diagnostic information to its log file. Whilst Smart Shooter is running, you can view the log by clicking View and then Log in the menu bar. The log is also written to the local hard disk.

On Windows 7 this will be somewhere like:

C:\Users\username\AppData\Roaming\Smart Shooter\smartshooter_log.txt

On Windows XP this will be somewhere like:

C:\Documents and Settings\username\Application Data\Smart Shooter\smartshooter_log.txt

On Mac this will be somewhere like:

/Users/username/Library/Application Support/Smart Shooter/smartshooter_log.txt

If Smart Shooter is not working correctly, please include the following details in your email:

• Description of the problem
• Details of your computer – which version of Windows or Mac OS X
• Camera you are using
• The Smart Shooter log file as an attachment.

Lost your License Key?

Please enter the email address you used to purchase your license.

A copy of the license key will be emailed to you.